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Operational Improvements
Operational improvement consulting services that will focus on some or all of the following areas:
- Terminals
- Dispatch
- City, Dray
- Billing / Data Centre
- EDI, manifests, probills, cubing, scanning
- Dock + Yard
- Load factor, Lbs per manhour, shifts, loaders/receivers, minimize overtime, dock contract, wages
- Shunt schedule, shunt procedures, yard configuration, yard check
- Branches
- Operations
- Warehouse, Dispatch
- Administration
- Customer Service, OS&D, PODs
- Fleet
- Asset utilization
- Inventories – chassis, containers, trailers, tractors, straight trucks, shunt trucks, forklifts
- Balance, empty repositioning, dwell times
- Distribution
- Equipment mix by lane
- Maintenance
- Preventative maintenance program, small/large repairs
- Customer Service
- CSR customer assignment
- Number of inquiries, nature of inquiries, inquiries by customer
- OS&D
- Freight claims, packaging, loading processes, dock check
- Rail Capacity
- Reservation management
- Usage, cancellation/no-shows, left behinds
- Day Of Week Distribution
- Peak versus off-peak days
- Domestic Repositioning Program
- Resale program to generate revenue, improve cube supply
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