Follow us on Twitter!
Blog Header Logo
DG&A's Transportation Consulting Blog
Posted by on in Freight Bids
  • Font size: Larger Smaller
  • Hits: 1299
  • Print

Freight Bid Tip # 11. Conduct Ongoing Performance Review Meetings with your Carriers


Monitoring carrier performance is an ongoing process. Some trucking companies will track performance for new shippers with a heightened level of intensity for a designated period of time and then revert back to old habits or standard service levels when the shipper’s focus is no longer there.

Every shipper should understand that there is no start or finish date to monitoring carrier performance. During the bid process, shippers need to outline the service performance that they expect and set up processes and reports to receive actual performance data on an ongoing basis. A web-based dashboard can allow shippers to monitor key KPIs (e.g. missed pick-ups, on-time deliveries) in real time. Monthly scorecards can provide the shipper with detailed reports and highlight any service failures that may have occurred. For new carriers, weekly reports and meetings may be necessary to ensure a smooth implementation.

As the carriers come up the learning and performance curves, these meetings can be cut back to monthly, quarterly or semi-annual, as needed. Success from freight bids is a result of a high level of attention to detail. Dashboards and scorecards that provide information on service, billing accuracy, missing or lost freight, are invaluable tools. These tools coupled with ongoing meetings will help keep the carriers’ “feet to the fire” and maintain the levels of savings achieved.


To stay up to date on Best Practices in Freight Management, follow me on Twitter @DanGoodwill, join the Freight Management Best Practices group on LinkedIn and subscribe to Dan’s Transportation Newspaper (



  • No comments made yet. Be the first to submit a comment

Leave your comment

Guest Monday, 21 August 2017

Most Recent Posts


Tag Cloud

Dedicated Contract Carriage Life Lessons Inbound Transportation 2014 freight volumes Freight Rates Canada-U.S. trade agreement YRC Distribution dynamic pricing Freight Recession shipper-carrier collaboration Sales Training Masters in Logistics mentoring Regina rail safety Freight contracts trucking company acquisitions cheap oil Career Advice UP fuel surcharge freight payment freight audit LCV's Canadian economy Carriers tanker cars APL robotics freight transportation Business Strategy Railway Association of Canada Canadian Transportation & Logistics RFP Trump 3PLTL automation Colilers International Load broker e-commerce Keystone Pipeline Surety bond Business skills Global experience Freight Entrepreneur buying trucking companies President Obama home delibery Social Media in Transportation Microsoft US Election Business Transformation Strategy transportation newspaper Freight Management Dedicated Trucking Rate per Mile BNSF Hudsons Bay Company Rotman School of Business coaching NCC Stephen Harper Trade Vision David Tuttle FCPC Celadon economy Rail shipper-carrier contracts USA Truck Grocery Canada's global strategy CSA scores carrier conference CSA Warehousing Conway home delivery dimensional pricing Reshoring MPG Harper Davos speech FMCSA Comey freight broker Loblaw freight transportation conference Transloading TMS Associates Transport Capital Partners (TCP) Ferromex Infrastructure drones Scott Monty Yield Improvement Doug Nix freight agreements Success Transcom Fleet Leasing Transportation US Manufacturing Crisis management CSX FCA freight RFP CN Horizontal Supply Chain Collaboration NAFTA Shipper Climate Change MBA FMS Doug Davis Spanx marketing Truckload consumer centric employee termination Canadian truckers routing guide Derek Singleton Transplace Load Boards TMP Worldwide 3PL Emergent Strategy freight transportation in 2011 freight rate increases Canada U.S. trade Freight Matching FuelQuest EBOR shipping freight cost savings network optimization Training New Hires JB Hunt ProMiles Crude Oil by Rail Map-21 Outsourcing Sales Freight Carriers Association of Canada Canada 2012 Transportation Business Strategies. Jugaad future of freight industry CP Rail ShipMax Politics online shopping small business Search engine optimization Management financial management Success failure entrepreneur peak season Deferred Packaging CITA Shipper Pulse Survey Muhammad Ali KCS capacity shortages 2014 freight forecast Bobby Harris selling trucking companies US Auto Sales Transportation service Omni Channel Twitter hiring process customer engagement Schneider Logistics New York Times Tracy Matura professional drivers Blogging Freight Shuttle System freight costs Fire Phone derailments Broker driver shortages Driving for Profit US Economy freight forwarders capacity shortage Global Transportation Hub transportation audit 360ideaspace Toronto freight payment driverless NS Wal-Mart autonomous vehicles intermodal Cleveland Cavaliers economic forecasts for 2012 $75000 bond trade last mile delivery freight audit Leadership Freight Capacity Trucking Sales pipelines the future of transportation Swift CN Rail Right Shoring LTL Failure Job satisfaction Facebook LinkedIn Dan Goodwill University of Tennessee Whole Foods business start-up Canadian freight market transportation news Software Advice Training NMFC Packaging IANA Donald Trump Amazon Finance and Transportation US Housing Market 2015 Economic Forecast TransForce driver Education shipping wine broker bonds CRM Retail transportation truck drivers energy efficiency 2014 economic forecast bulk shipping Driver Shortage truck driver Sales Management Accessorial Charges BlueGrace Logistics broker security Social Media freight bid 2013 Economic Forecast Transportation Buying Trends Survey Retail Consulting Otto shipper-carrier roundtable solutions provider Adrian Gonzalez Werner

Blog Archives